MyArkevia is based on a precise legal framework that most online guides overlook. Before detailing the steps for account creation and login, one question deserves to be asked: what technical and legal requirements distinguish a true digital safe from a simple online storage space? This guide measures the gap between French regulatory obligations and what MyArkevia concretely offers to both employees and employers.
MyArkevia Digital Safe and Legal Framework: What Regulations Require
The term “digital safe” is not a freely used marketing label. In France, Article L.103 of the Postal and Electronic Communications Code, supplemented by the decree no. 2018-418 of May 30, 2018, sets five cumulative criteria for a service to claim this status.
| Regulatory Criterion | Concrete Requirement |
|---|---|
| Document Integrity | No alteration possible after deposit |
| Operation Traceability | Timestamped log of each action (deposit, consultation, deletion) |
| Strong Identification | Enhanced identity verification upon account creation |
| Exclusive Access | Only the holder can view their documents |
| Data Reversibility | Full export possible at any time, without loss of format |
MyArkevia fits within this framework. The nuance that few guides mention: since 2017, Article L3243-2 of the Labor Code allows employers to provide payslips in electronic form by default (unless the employee objects), but no specific tool is mandated by law. MyArkevia is one option among others to achieve the legal result of integrity, confidentiality, and availability.
Understanding this point avoids a common confusion: your employer chooses MyArkevia, but you retain the right to refuse dematerialization and request a paper payslip.
To create and log in to MyArkevia, you must first check that your employer has activated the service on their side, as the initiative to create the safe lies with the company.
MyArkevia Account Creation: Employee and Employer Pathways
The process differs depending on your status. The employee cannot independently open a MyArkevia safe: it is the employer who initiates the deployment, after which the employee receives an invitation to activate their personal space.
Employer Side
The company subscribes to the service with the provider, fills in the information of its employees (first name, last name, professional email address), and configures the deposit rights. Once the setup is complete, each employee receives an activation email.
Employee Side
The activation email contains a link to the MyArkevia platform. The process follows a precise sequence:
- Click on the activation link received by email, then provide a personal email address (distinct from the professional email) that will serve as a permanent identifier, even after leaving the company
- Set a password that meets the platform’s security requirements (minimum length, special characters, mix of uppercase/lowercase)
- Validate the personal email address via a confirmation code sent to that inbox, completing the strong identification required by the decree
- Accept the terms of use of the digital safe, which detail the retention period and the modalities of reversibility
A often overlooked point: the personal email address is the only lasting identifier. If you use your professional email and leave the company, recovering access becomes complex. Prefer an address that you will control in the long term.
MyArkevia Login and Resolving Common Issues
Daily login occurs through the myarkevia.com portal. You enter the personal email defined during activation, then your password. The platform then displays your space with the documents deposited by the employer (payslips, contracts, amendments).
The most common issues fall into three distinct situations.
Forgotten passwords can be resolved through the standard reset procedure. A link is sent to the personal email of the account. If this email is no longer accessible (box deleted, provider closed), you must contact Arkevia support directly, as the employer does not have access to employee identifiers.
An expired activation link occurs when the employee delays activating their account after receiving the email. The solution: ask the employer (or HR department) to resend an invitation from the administration interface.
The missing activation email may simply be found in the spam or junk folder. Also, check that the HR department has entered the correct address.
Retention of Payslips on MyArkevia: Duration and Legal Value
MyArkevia offers document retention for fifty years, or until the holder turns seventy-five. This duration far exceeds the employer’s legal obligation, which must ensure the availability of the electronic payslip for at least fifty years or until the employee turns seventy-five.
The evidentiary value of documents archived in a safe compliant with the 2018 decree means that a payslip viewed on MyArkevia has the same legal validity as a paper original. In the event of a labor dispute or a request for career reconstruction, these documents are admissible.
However, one point of caution remains: retention only covers documents that have actually been deposited. If your employer has activated dematerialization only from a certain date, earlier payslips remain in paper format and will not be retroactively digitized in MyArkevia.
The personal space also allows for the storage of manually added documents (identity documents, diplomas, certificates), but this functionality depends on the level of service subscribed by the employer. After leaving the company, the safe remains accessible with personal identifiers, ensuring continued access regardless of the contractual link with the former employer.
The choice of personal email during account creation takes on great importance here: it is this address, and not the professional address, that maintains the link with the safe over several decades.
